💬Warranty Chat
The Warranty Chat is a core DEXPIRY feature that enables structured, transparent communication related to the warranty of a specific product. All communication is linked to a single warranty token, ensuring that conversations, documents, and decisions are permanently associated with the correct product and purchase.
Purpose
Warranty Chat eliminates fragmented communication (emails, calls, screenshots) by providing a single, trusted channel for all warranty-related interactions. It improves clarity, reduces disputes, and ensures that all parties reference the same verified data.
Token-Based Communication Model
Each digital warranty is represented by a token, which acts as the shared reference point between:
Basic User (Buyer) – the current warranty holder
Token Issuer (Seller / Merchant) – the entity that issued the warranty
The warranty token automatically connects both parties inside the Warranty Chat. This ensures that:
Only authorized participants can access the conversation
All messages are context-aware and product-specific
Key warranty data (purchase date, invoice reference, warranty terms) is always available
Default Interaction: Warranty Chat Bot (AI Agent)
The Warranty Chat Bot is the default and primary interaction layer in every warranty chat.
The AI agent is specialized in:
Warranty conditions and exclusions
Coverage periods and validity checks
Product-specific warranty rules
Basic troubleshooting and next-step guidance
The bot uses the token metadata to deliver accurate, contextual responses without requiring human interaction.
In most cases, users can resolve questions without contacting the seller, reducing friction and response time.
Optional Communication with Seller
If needed, the Basic User can optionally initiate direct communication with the Token Issuer (seller).
This is used for:
Warranty claims
Repair coordination
Clarification of edge cases not covered by standard terms
All communication remains tied to the warranty token and is fully traceable.
Warranty Dispute & Official Arbitration
If a dispute arises, the Basic User can request Official Arbitration.
Arbitration Flow:
User submits an arbitration request
Administrator reviews the request and approves arbitration access
Regulator / Arbiter is granted read-only access to the full Warranty Chat
The Regulator can:
Review communication history
Verify warranty terms and purchase data
Make an informed resolution based on verified information
This process ensures fairness, transparency, and faster dispute resolution.
Benefits
Single source of truth for warranty communication
Reduced misunderstandings and disputes
Faster resolution times
Clear audit trail for all interactions
Minimal effort for both users and merchants
Warranty Chat transforms warranty communication from scattered and informal exchanges into a structured, token-linked process. By combining AI-powered assistance, optional merchant interaction, and regulator-approved arbitration, DEXPIRY delivers a scalable and trust-first approach to warranty management.
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